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Purchasing a phone

Search in the Purchasing a phone section

Most frequently asked questions

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...


When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card Good to...


How do I get started with my new phone?

The excitement that comes with the arrival of a new phone is hard to beat. Congratulations on your latest acquisition. We are delighted you chose Fizz...


What are the warranty details for a phone bought with Fizz?

Since Fizz does not manufacture its own mobile devices, the only warranty offered on new phones is the 12-month manufacturer warranty. Preloved phones...


Frequently topics on Community Hub

Hotspot on iOS device

I have a monthly data plan with Fizz Mobile on my iPad. I want to set up a personal hotspot using my iPad, but I don’t see a personal hotspot option u...

4

request from an old device to a new one with the esim replacement

I had a old iphone and the esim card has already downloaded for use a while, then I get a new device, how can I change the esim from the older device ...

1

eSIM installation issue - QR code direct wrong devices

Hello, I am experiencing an issue with my eSIM installation. The QR code from the "Install my eSIM" page redirects me to "Add this plan to connect to...

3

Mobile Hotspot Device recommendations + questions

Hi everyone! Just order a new sim card and waiting for it to get here. I am planning on using Fizz for data only during the summer months as my family...

3

Does the usage have to be from the new device only to be unable to return device?

Hi fellow Fizzers,I just ordered a new phone from Fizz and I saw that I can return the device in a 15 days window after receiving it unless I use 250m...

4
1

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